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Knowledgeable, relatable, smart, persistent, gets results

 |  Posted on 29 August 2016

Knowledgeable, relatable, smart, persistent, gets results

Beth, Hired attorney

“Margeaux was a dream come true for us from the onset. I had been trying to help my cousin through the maze of an unjust ruling (discontinuance of insurance benefits) from Kaiser. When I finally realized that I needed power from an attorney to fight Kaiser – as the company is poorly run, is not an advocate of its customers, employs uneducated customer support reps, and will never allow you to speak with people making decisions- I looked for someone to help. Through our financial advisor, I got in touch with a lawyer who suggested all kinds of good responses to Kaiser but then left us in the dust with misinformation and an inability to sign a contract with us. I was told that it never works for an individual to formally question a large medical services company. I turned to my husband’s company’s lawyer and she found Margeaux. She immediately related to us that she had had issues with insurance companies in the past and understood our position. She helped us follow through with Kaiser’s process for complaints, and, when that didn’t work, too it to the State’s Board of Insurance. The Board, with Margeaux’s help, worked with Kaiser to try to get the facts, and like us, found inconsistencies with all of the feedback and information that Kaiser supplied with respect to my cousin’s case. The Board directed Kaiser to reinstate my cousin!!

Margeaux was also very good at detailing her time and efforts with respect to her billing– and the payment is so easy online with a credit card.

The only part of this story that caused me pain is that the Board never formally declared that Kaiser had done anything wrong and that we were reinstated as a courtesy–that all our time and efforts and dollars were not taken into account when evaluating the disgraceful way Kaiser dealt with us (and probably thousands of others). I take this as a statement that the Board and the insurance companies have private agreements.

But, Margeaux accomplished what we contracted with her to do, and that was to get my cousin reinstated.

If anyone is considering having Margeaux help him or her, I would be happy to have a conversation – she is a very good lawyer.”